• All refunds are processed according to the mode of payment while placing the order.
• All refunds timeframe will be marked from the day of request.
i) DEBIT/CREDIT Card payments
Reversal of a payment usually occurs within 15 working days, and in some cases, might exceed the given timeframe. The process involves intimation and verification of the payment at every step of a standard online transaction.
The reversal details are confidential and are subject to the trust between the merchant and the customer. Once, we forward the refund request, please bear in mind that the process is complicated and requires the aforementioned timeframe.
ii) Cash on Delivery(COD)/Bank Transfer
In special cases that are aligned with our Return Policy, reversals will be entertained for cash payments. The amount will be transferred to the customer’s Bank Account within a span of 3 working days.
iii) Superhealth Cash/Superhealth Credits
Superhealth cash refers to the ‘Virtual Cash’ given from the www.superhealth.com.pk to its customers. They can use it while placing new orders in the future.*
*Customers cannot avail Bank Discounts with Superhealth Cash.